Last Updated: 1 July 2026
Effective From: 1 July 2026

These are the terms on which we sell goods to you through www.jmcsecure.co.uk. Please read them before you place an order, because they affect your rights and set out our responsibilities to you.

We are JMC Technologies Limited, trading as JMC Secure. We are registered in England and Wales under company number 06468963. Our registered office is Unit 3 Planetary Business Park, Planetary Road, Willenhall, Wolverhampton, West Midlands, WV13 3SW. Our VAT number is 975 4885 54.

You can contact us by phone on 01902 213 999, by email at [email protected], or by post at the address above.

Important: If you are buying in the course of a business, trade, profession or commercial activity, the Business Terms below apply to you and override the Consumer Terms where stated.

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Consumer Terms and Conditions

1. These terms

• 1.1 These Consumer Terms apply if you buy goods from us as a consumer, meaning for purposes wholly or mainly outside your trade, business, craft or profession.
• 1.2 These terms apply to your order and to the contract between us. No other terms apply unless we have agreed them with you in writing.
• 1.3 Nothing in these terms reduces your legal rights as a consumer. If any part of these terms conflicts with your legal rights, your legal rights take priority.

2. Our contract with you

• 2.1 When you place an order, you are offering to buy the goods from us.
• 2.2 Your order is not accepted until we send you an email confirming that the goods have been dispatched, or otherwise confirm acceptance in writing. The contract between us is formed at that point.
• 2.3 We may not be able to accept your order. For example, goods may be out of stock, there may be an error in the price or description, your payment may not be authorised, we may suspect fraud, or the order may be outside the areas we deliver to.
• 2.4 If we cannot accept your order, we will let you know and will not charge you, or will refund any payment already taken.
• 2.5 We will give your order a reference number. Please quote this when contacting us about your order.

3. Price and payment

• 3.1 The price of the goods is the price shown on the relevant product page at the time you place your order.
• 3.2 Prices include VAT where VAT applies.
• 3.3 Delivery charges are shown separately during checkout before you confirm your order.
• 3.4 We make every reasonable effort to ensure prices are correct. If we discover that the price of goods you ordered was clearly wrong, we do not have to supply the goods at the incorrect price.
• 3.5 If a pricing error occurs, we will contact you to ask whether you wish to continue at the correct price or cancel. If you cancel, we will refund any payment already taken.
• 3.6 You can pay using the payment methods shown at checkout.
• 3.7 We take payment at the point of order. We do not store your full card details.
• 3.8 The goods remain our property until we have received payment in full.

4. Delivery

• 4.1 We will deliver the goods to the delivery address you provide at checkout. Please make sure it is complete and correct.
• 4.2 Delivery times shown on the website are estimates. Unless we agree otherwise, we will deliver within 30 days of accepting your order.
• 4.3 Occasionally delivery may be delayed by events outside our control, including courier disruption, severe weather, manufacturer shortages, cyber incidents, strikes, customs delays, transport disruption or other circumstances outside our reasonable control.
• 4.4 If delivery is delayed, we will contact you where reasonably possible and take reasonable steps to reduce the delay.
• 4.5 If the delay is significant, you may contact us to cancel the order and receive a refund for goods you have paid for but not received.
• 4.6 The goods become your responsibility from the time they are delivered to the address you gave us, or to a neighbour or safe place where you asked us or the courier to leave them.
• 4.7 You own the goods once we have received payment in full.
• 4.8 We deliver to addresses within the United Kingdom. The delivery services available for your address, their charges, and any postcode restrictions or surcharges are shown at checkout before you confirm your order. Further delivery information is available on our Delivery Information page.

5. Your right to change your mind

• 5.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have the right to cancel your order within 14 days without giving a reason.
• 5.2 The 14 day cancellation period runs from the day after you, or someone nominated by you, receives the goods.
• 5.3 If your order is delivered in separate parts, the cancellation period runs from the day after you receive the last item.
• 5.4 To cancel, you must notify us by a clear statement before the 14 day period ends. You can contact us by phone on 01902 213 999, by email at [email protected], or by post at our address above.
• 5.5 You may use the model cancellation wording below, but you do not have to:

To JMC Technologies Limited, Unit 3 Planetary Business Park, Planetary Road, Willenhall, Wolverhampton, West Midlands, WV13 3SW, [email protected]:

I/We give notice that I/we cancel my/our contract of sale for the following goods: [describe goods and order reference].

Ordered on: [date]
Received on: [date]
Name: [your name]
Address: [your address]
Signature, only if sending this form on paper: __________
Date: [date]

• 5.6 After telling us you want to cancel, you must return the goods to us within 14 days.
• 5.7 Unless the goods are faulty or not as described, you are responsible for the cost of returning them.
• 5.8 Details of how to return goods are available on our returns page.
• 5.9 You may handle the goods as you would in a shop to check their nature, characteristics and functioning.
• 5.10 If you handle the goods more than is necessary and their value is reduced as a result, we may reduce your refund to reflect that loss in value.
• 5.11 We will refund you within 14 days of receiving the goods back, or within 14 days of you providing evidence that you have sent them back, whichever is sooner.
• 5.12 We will refund the price of the goods and the standard delivery cost. If you chose a more expensive delivery option, we only refund the standard delivery cost.
• 5.13 The right to change your mind does not apply to goods made to your specification, clearly personalised goods, or goods that are otherwise excluded by law.

6. If there is a problem with the goods

• 6.1 Under the Consumer Rights Act 2015, goods supplied to consumers must be of satisfactory quality, fit for purpose and as described.
• 6.2 If goods are faulty or not as described, you have a short term right to reject them and receive a full refund if you tell us within 30 days of receiving them.
• 6.3 After 30 days, you can ask us to repair or replace the goods.
• 6.4 If a repair or replacement does not resolve the issue, you may be entitled to a refund or price reduction.
• 6.5 If a fault appears within the first six months, it is assumed to have been present when you received the goods unless we can show otherwise.
• 6.6 If goods are faulty or not as described, we will cover the reasonable cost of returning them. Please contact us first so we can advise on the best way to return the item.
• 6.7 Nothing in these terms affects your legal rights.

7. Our responsibility to consumers

• 7.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking the contract or failing to use reasonable care and skill.
• 7.2 We are not responsible for loss or damage that is not foreseeable.
• 7.3 We do not limit or exclude our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of your legal rights in relation to the goods.
• 7.4 We supply goods to consumers for private and domestic use only. If you use the goods for any commercial or business purpose, we will not be liable to you for loss of profit, loss of business, business interruption or loss of business opportunity.

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Business Terms and Conditions, business customers only

These Business Terms apply if you buy from us in the course of a business, trade, profession or commercial activity. They override the Consumer Terms where stated.

If you place an order using a company name in your billing details, delivery details, invoice details or trade account, we may treat you as a business customer.

8. Application of the Business Terms

• 8.1 By placing an order as a business customer, you confirm that you have authority to bind the business on whose behalf you are ordering.
• 8.2 A working day means any day other than a Saturday, Sunday or bank or public holiday in England.
• 8.3 You acknowledge that you have not relied on any statement, advice or representation that is not set out in these terms or specifically confirmed by us in writing.
• 8.4 Any images, descriptions, drawings, guides or advertising are provided to give an approximate idea of the goods and do not form part of the contract unless expressly stated.
• 8.5 The statutory cancellation rights available to consumers do not apply to business customers.

9. Business orders, pricing and payment

• 9.1 We reserve the right to reject any order.
• 9.2 No order is accepted until we confirm acceptance by email, dispatch the goods, or otherwise confirm acceptance in writing.
• 9.3 If goods are listed or quoted at an incorrect price due to an error, we may cancel the affected part of the order or ask whether you wish to proceed at the correct price.
• 9.4 If you have already paid and the order is cancelled, we will refund the relevant payment.
• 9.5 We may withdraw or amend trade pricing, discounts, promotions or account facilities at any time.
• 9.6 Unless we have agreed credit terms with you in writing, payment is due in full at the point of order.
• 9.7 Where we have agreed credit terms, invoices must be paid in full by the due date shown on the invoice. We may charge interest and compensation on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• 9.8 The goods remain our property until we have received payment in full for them and for any other sums due from you to us. Until ownership passes to you, you hold the goods on our behalf, must store them so that they remain identifiable as our property, and must not destroy or deface them. You may resell or install the goods in the ordinary course of your business before ownership passes.
• 9.9 If any payment is overdue, or you become insolvent or enter any insolvency process, we may require you to return any goods that remain our property. If you do not return them, we may enter the premises where the goods are stored in order to recover them. Risk in the goods passes to you as set out in clause 10.3, whether or not ownership has passed.

10. Business delivery

• 10.1 Delivery dates are approximate and time of delivery is not of the essence.
• 10.2 We are not liable for delays caused by events outside our reasonable control or by your failure to provide accurate delivery information or adequate delivery instructions.
• 10.3 Risk in the goods passes to you when the goods are delivered to the delivery address, signed for, or left in accordance with your delivery instructions.
• 10.4 We accept no responsibility for damage to or loss of the goods after risk has passed.
• 10.5 If you fail to take delivery, we may store the goods and charge you the reasonable costs of storage, insurance and re-delivery.
• 10.6 If goods remain uncollected after 21 working days, we may resell or otherwise dispose of them and deduct our reasonable costs.
• 10.7 You must notify us of non-delivery in writing within 5 working days of the date the goods would normally have been received.
• 10.8 Our liability for non-delivery to a business customer is limited to replacing the goods within a reasonable time or issuing a credit note.

11. Business returns and unwanted goods

• 11.1 Business customers do not have a statutory right to return unwanted goods.
• 11.2 If you ask to return goods that are not faulty and we agree to accept them, the return is at our discretion.
• 11.3 We may charge a restocking fee of up to 20 per cent of the sale price, with a minimum charge of 20 pounds.
• 11.4 Returned goods must be unused, unopened, complete and in fully resaleable condition unless we agree otherwise in writing.
• 11.5 You must return unwanted goods within 5 working days of our return authorisation unless we agree a different timescale.
• 11.6 Goods returned without authorisation may be refused or returned to you at your cost.

12. Business faulty goods and warranty claims

• 12.1 Please check goods on delivery and notify us promptly of any visible damage, missing items or obvious defects.
• 12.2 You must notify us of delivery damage, shortages (missing items), or incorrect goods within 2 working days of delivery.
• 12.3 If goods develop a fault, please contact us before returning them so we can advise on troubleshooting and the correct returns process.
• 12.4 Goods you return are at your own risk until they reach us. Please ensure they are adequately packed, correctly addressed and sent using a reputable carrier with appropriate insurance.
• 12.5 We will pass on the benefit of any manufacturer warranty so far as we are able.
• 12.6 Advance replacements, loan equipment and engineer visits are not included unless we agree them separately in writing.

13. Open box, clearance, ex-display and graded goods

• 13.1 Goods listed as open box, clearance, grade A, grade B, ex-display, refurbished, used or similar may have replacement packaging, missing accessories, minor cosmetic marks, evidence of previous installation, damaged packaging or signs of previous handling.
• 13.2 The condition of these goods will be described on the relevant product page as accurately as reasonably possible.
• 13.3 Unless otherwise stated, open box, clearance, ex-display, refurbished and graded goods supplied to business customers carry a 90 day warranty.
• 13.4 Clearance or discontinued goods may not be replaceable on a like for like basis if stock is no longer available. Where appropriate, we may offer a repair, equivalent replacement, credit or refund.

14. Business limitation of liability

• 14.1 Subject to clause 14.5, our total liability to a business customer for all claims arising out of or in connection with goods supplied under these Business Terms, whether in contract, tort, negligence, breach of statutory duty or otherwise, will not exceed the price paid for the goods giving rise to the claim.
• 14.2 We are not liable to a business customer for loss of profit, loss of revenue, loss of business, loss of contracts, loss of goodwill, loss of anticipated savings, business interruption, loss of data, loss of footage, loss of recordings, or any indirect or consequential loss.
• 14.3 We are not responsible for losses arising because CCTV footage was unavailable, corrupted, not recorded, overwritten, inaccessible or unsuitable, where this results from installation, configuration, storage settings, hard drive failure, internet failure, power failure, network failure, user error, third-party equipment, manufacturer software, cloud service failure, lack of maintenance, or circumstances outside our reasonable control.
• 14.4 We do not guarantee that CCTV equipment will prevent crime, detect every event, identify every person or vehicle, or provide evidence suitable for any particular legal, insurance or disciplinary purpose.
• 14.5 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or anything else that cannot lawfully be limited or excluded.

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The sections below apply to both consumers and business customers. If you are a consumer, these sections apply to you only so far as the law allows. Nothing in sections 15 to 27 reduces your legal rights as a consumer or our responsibility to you under clauses 6 and 7 above.

Product information, images and specifications

15. Product descriptions and images

• 15.1 Product descriptions, images, diagrams, videos and packaging images are provided to help you understand the goods.
• 15.2 Images are for illustration purposes only and may differ slightly from the goods supplied.
• 15.3 Manufacturers may change product appearance, packaging, labels, included accessories, firmware versions or hardware revisions without notice.
• 15.4 Minor changes will not materially affect the intended performance or core functionality of the goods.
• 15.5 The specification that applies to your order is the specification shown on the product page at the time you place your order, subject to any manufacturer changes described in this section.

16. Manufacturer revisions and discontinued products

• 16.1 CCTV products, cameras, recorders, accessories and software are often updated during their production lifecycle.
• 16.2 A manufacturer may revise chipsets, housings, firmware, menus, packaging, accessories, mobile app features, detection features, artificial intelligence functions or cloud service support.
• 16.3 Where a product is discontinued, out of stock or unavailable, we may offer a suitable alternative. You do not have to accept an alternative product unless you agree to do so.
• 16.4 We are not responsible for manufacturer decisions to discontinue, revise, withdraw or change products, firmware, mobile apps, software platforms or cloud services.
• 16.5 Products supplied by JMC Secure are intended for use within the United Kingdom unless otherwise stated. We cannot guarantee compatibility with products, services, regulations, firmware or cloud services outside the UK.

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Firmware, software and manufacturer apps

17. Firmware, software and cloud services

• 17.1 Some products rely on manufacturer firmware, mobile apps, desktop software, cloud services or third-party platforms.
• 17.2 Manufacturer apps and services, including services such as remote viewing, push notifications, cloud access, AI detection, smart alerts and account-based features, may change over time.
• 17.3 We are not responsible for changes, outages, restrictions, withdrawal, compatibility issues or feature changes affecting manufacturer apps, software or cloud services.
• 17.4 Installing unofficial firmware, firmware intended for another region, beta firmware, modified firmware, or firmware supplied by a third party may invalidate the warranty and may prevent the product from working correctly.
• 17.5 We recommend using only firmware released by the product manufacturer or supplied by JMC Secure.
• 17.6 Firmware updates may change menus, features, detection settings, smart lighting behaviour, app compatibility or recording behaviour.
• 17.7 You are responsible for ensuring that any firmware or software update is suitable for your equipment before installing it, unless we are carrying out the update for you.
• 17.8 Remote viewing depends on broadband availability, network configuration, mobile device compatibility and manufacturer cloud services. We cannot guarantee uninterrupted remote access.
• 17.9 Features including Human Detection, Vehicle Detection, Smart Hybrid Light, AcuSense, ColorVu, Auto Tracking and similar technologies depend upon correct installation, positioning, lighting conditions and product configuration. Performance will vary depending upon the environment.

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Compatibility and existing systems

18. Compatibility

• 18.1 You are responsible for ensuring that goods are compatible with your existing equipment unless we have specifically confirmed compatibility in writing before purchase.
• 18.2 This includes compatibility with existing cameras, DVRs, NVRs, PoE switches, hard drives, monitors, routers, broadband connections, mobile devices, operating systems, cabling and third-party software.
• 18.3 CCTV standards, resolutions, compression formats, audio formats, PoE requirements, ONVIF support, firmware versions and app requirements vary between manufacturers and product ranges.
• 18.4 Advice given by us is based on the information you provide. If that information is incomplete or incorrect, our advice may not be suitable.
• 18.5 Where you are adding to an existing CCTV system, we may ask for model numbers, photos, screenshots or configuration details. If these are not provided, we may not be able to confirm compatibility.

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Technical support

19. Technical support

• 19.1 We provide reasonable technical support for products purchased from JMC Secure.
• 19.2 Technical support is provided on a reasonable endeavours basis and is not a guarantee that every issue can be resolved remotely.
• 19.3 Support may include general product guidance, basic setup advice, troubleshooting and warranty assistance.
• 19.4 Support does not include installation work, site surveys, cabling, router configuration, broadband troubleshooting, customer network administration, computer repair, third-party software support, data recovery, forensic video analysis or ongoing managed support unless we agree this separately in writing.
• 19.5 We may refuse or limit support where goods were not purchased from us, have been modified, have been damaged, are being used with unsupported third-party equipment, or are outside their warranty period.
• 19.6 Any technical advice we give is based on the information available to us at the time and on the details you provide.
• 19.7 You are responsible for backing up important recordings, configuration files, passwords and settings before carrying out resets, firmware updates, hard drive changes or other maintenance.
• 19.8 Before authorising a warranty return we may ask you to carry out reasonable troubleshooting procedures to help identify the cause of the problem.

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Installation and CCTV legal compliance

20. Installation

• 20.1 JMC Secure supplies equipment only unless we expressly agree otherwise in writing.
• 20.2 We do not provide installation, wiring, site surveys, commissioning, maintenance visits or electrical work as part of a standard online order.
• 20.3 You are responsible for ensuring that products are installed safely, correctly and in accordance with any manufacturer instructions.
• 20.4 Outdoor equipment should be installed using suitable fixings, weatherproofing, cable protection and safe working practices.
• 20.5 Electrical work, working at height and installation in commercial premises should be carried out by suitably competent persons where appropriate.

21. CCTV legal compliance

• 21.1 You are responsible for ensuring that your CCTV system is installed and operated in accordance with all applicable UK laws and regulations.
• 21.2 This may include data protection legislation where cameras capture people outside your own private domestic property, such as public areas, neighbouring property, employees, visitors, customers or shared spaces.
• 21.3 You are responsible for considering signage, privacy, retention periods, access to recordings, subject access requests and any other legal obligations that may apply to your use of CCTV.
• 21.4 We do not provide legal advice on CCTV use, privacy, employment monitoring, surveillance, evidence handling or data protection compliance.

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Passwords, security and network-connected products

22. Cyber security and passwords

• 22.1 Many CCTV products are network-connected devices and may be accessible through local networks, mobile apps, cloud services or the internet.
• 22.2 You are responsible for using strong passwords, keeping passwords secure, changing default passwords, managing user accounts and restricting access to your equipment.
• 22.3 You are responsible for maintaining the security of your own network, router, broadband connection, mobile device, email account and manufacturer app account.
• 22.4 You should keep firmware and software updated where appropriate, subject to compatibility and manufacturer guidance.
• 22.5 We are not responsible for unauthorised access, loss of footage, loss of privacy, account compromise, cyber incidents or network security issues caused by weak passwords, shared passwords, insecure networks, third-party services, customer configuration, malware, phishing or circumstances outside our reasonable control.

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Website Content and Recommendations

23. Website information and buying guides

• 23.1 Product descriptions, blog articles, help pages, buying guides, videos, FAQs and other website content are provided for general guidance.
• 23.2 We make reasonable efforts to keep information accurate and up to date, but technology, laws, manufacturer products and software features change over time.
• 23.3 Website content should not be treated as legal, security, installation, electrical, insurance or professional advice.
• 23.4 You should check that any product or system is suitable for your own circumstances before ordering.

24. Find My System and automated recommendations

• 24.1 Any recommendation made by our Find My System tool, website filters, product finder, quiz, automated recommendation tool or similar feature is based on the information entered by the user and the products available at the time.
• 24.2 Recommendations are intended as helpful guidance only and do not guarantee that a product or system will be suitable for every property, installation, lighting condition, cable route, network setup or security requirement.
• 24.3 If you are unsure, please contact us before ordering so we can help you check suitability.

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Warranty information

25. Our guarantee, in addition to your legal rights

• 25.1 All goods come with a standard 12 month JMC guarantee on a return to base basis unless stated otherwise.
• 25.2 Return to base means that if an item needs to come back to us, or directly to the manufacturer, you arrange and pay for sending it to us. Where a valid warranty claim is accepted, we cover the cost of returning the repaired or replaced item to you.
• 25.3 Some cameras and recorders carry a longer manufacturer warranty, usually 2 or 3 years. Where this applies, it is stated on the product page.
• 25.4 Manufacturer warranty claims are subject to the manufacturer's own terms, processes and validation.
• 25.5 Manufacturer warranties are not usually available on accessories such as cables, power supplies, connectors, monitors, hard drives or consumable items unless stated otherwise.
• 25.6 Warranty does not cover accidental damage, misuse, incorrect installation, water ingress caused by poor installation, physical damage, power surges, lightning damage, unauthorised repair, modified firmware, incompatible firmware, neglect, normal wear and tear, forgotten passwords, password recovery, configuration changes, loss of settings, customer programming, or use outside the manufacturer's instructions.
• 25.7 Warranty does not cover loss of recordings, data recovery, engineer labour, installation costs, removal costs, reinstallation costs, business losses, loss of profits or consequential losses.
• 25.8 This guarantee is in addition to, and does not affect, your legal rights as a consumer.

26. Hard drives and recording media

• 26.1 Where a recorder is supplied with a hard drive, the hard drive is intended for CCTV recording use unless stated otherwise.
• 26.2 Recording duration depends on camera resolution, frame rate, compression, motion settings, number of cameras, bitrate, scene complexity and system configuration.
• 26.3 Any recording duration estimate is approximate and is not guaranteed.
• 26.4 You are responsible for checking that recordings are being made correctly and for exporting or backing up important footage before it is overwritten.

27. WEEE recycling

• 27.1 Under the Waste Electrical and Electronic Equipment Regulations, retailers of electrical goods help customers recycle old electrical equipment.
• 27.2 When you buy a new item from us, we will take back your old equivalent item for recycling on a like for like basis.
• 27.3 To use this service, please contact us at [email protected] within 28 days of buying your new item to obtain a WEEE Return Reference.
• 27.4 You are responsible for the cost of sending the old item to us, and it must clearly display your WEEE Return Reference.
• 27.5 Waste electrical equipment should not be disposed of with your general household waste. Electrical and electronic products are marked with a crossed out wheeled bin symbol as a reminder of this.
• 27.6 Recycling electrical equipment separately helps recover valuable materials and prevents substances found in electrical equipment from harming the environment and human health. You can also take old electrical equipment to your local council recycling centre, usually free of charge.

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Complaints and disputes

28. Complaints

• 28.1 If you are unhappy with your goods or our service, please contact us first on 01902 213 999 or at [email protected] and we will do our best to put things right.
• 28.2 If we cannot resolve a complaint between us, you may be able to use alternative dispute resolution. ADR is a way of resolving disputes without going to court. Where ADR applies, we will tell you whether we agree to take part.

29. Privacy and cookies

• 29.1 We process personal data in accordance with our Privacy Policy, which you can read at our privacy page.
• 29.2 Information about cookies and similar technologies is available on our Cookie Policy page.

30. Other important terms

• 30.1 We may transfer our rights and obligations under these terms to another organisation. We will tell you if this happens and will make sure it does not affect your rights.
• 30.2 You need our written agreement to transfer your rights or obligations under these terms to someone else.
• 30.3 This contract is between you and us. No other person has any right to enforce any of its terms unless these terms expressly say otherwise.
• 30.4 Each clause of these terms operates separately. If any court or authority decides that any clause is unlawful, the remaining clauses stay in full force.
• 30.5 If we do not immediately insist that you do anything you are required to do under these terms, or if we delay taking action, that does not mean we have given up our rights.
• 30.6 We are not responsible for any failure or delay in performing our obligations under these terms that is caused by events outside our reasonable control. If such an event occurs, we will take reasonable steps to minimise its effect. If it significantly affects your order, you may contact us to cancel and receive a refund for goods you have paid for but not received.
• 30.7 These terms are governed by the law of England and Wales.
• 30.8 Consumers can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country where you live.
• 30.9 Business customers agree that the courts of England and Wales have exclusive jurisdiction.

Revision History

Date	Changes
1 July 2026	Complete rewrite of Terms & Conditions.

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