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We strive to offer our customers the best online support possible, with that in mind you will find some answers to our most frequently asked questions below.

I placed an order, when can I expect delivery?

We have a three delivery options for Mainland UK, Express (1-2 days), Standard (1-4 days) and Super Saver (Up to 5 days). For deliveries outside of mainland UK, including Scottish highlands, the Isles, Northern Ireland and Europe there is one delivery option ~ Standard (1-4 days).

If I order more then 1 item, do you ship them together?

No, items on the same order will not always be shipped together. We regularly ship products directly from the manufacturer to customers. This often speeds up the delivery time for customers.

How much will delivery cost?

Delivery is calculated by the weight of the items you have ordered.

Where do you deliver?

We currently deliver to the United Kingdom and Ireland.

Can you deliver to a different address?

Not on your first order - This must be delivered to your credit/debit card billing address.

On all other orders, we can deliver to a separate address that you state when placing your order, However due to the risk of fraudulent orders we will only ship if the billing address you enter while ordering is a verified address associated with your credit/debit card account.

It is vital that the billing address you enter matches the address that your credit/debit card company sends your statement. If this is not the case your items will not be delivered until we are satisfied the order isn't fraudulent.

If you have recently changed address be sure to notify your credit/debit card company ASAP.

Can I arrange a delivery time?

No, sorry but we do not specify delivery times, deliveries can be made any time during the working day completely at the discretion of our courier. You may be able to contact the courier directly and arrange a delivery time with them, but we cant guarantee this.

What happens if I am unable to check the contents of my goods at point of delivery?

Please make a note when signing for receipt of the goods as "UNCHECKED". If you do not do this it may void any warranty claims in the future.

What happens if my order is dispatched and I cannot take receipt of it, for reasons beyond my control?

If you are unable to accept receipt of goods for any reason, the courier will leave a posted message and the goods will be held at the couriers depot for a further 5 days where you can arrange (directly with the courier) to collect or have them re-delivered.

Is my delivery insured during shipment?

All Deliveries from our warehouse's are fully insured.

If I place an order and something is out of stock what happens to the rest of my order?

If you place an order and one or more items are not in stock, unfortunately we will hold the entire order until we are able to ship all the products. However, if we feel the delivery time for the "out of stock" item is too long we will contact you with other options.

I have been sent the wrong item, how do I report this?

Simply email our returns dept and they will arrange for a collection of the goods and find out what happened to your original order.

What happens if I receive my order and it is damaged, or there are items missing?

First you should always try to check the goods before you sign for receipt of goods, if however you did not, and later realize goods are damaged or missing contact the returns dept immediately.

I sent a product back for replacement. How long will it take until I get my new item?

If an item was DOA (dead on arrival ~ this must happen within 3 days of you receiving your goods.) we replace the item same day we receive it back, otherwise we need to thoroughly test returned items and this can take 3-5 days.

What is the Time Limitation for Notification of Claims?

Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 2 days from delivery.

Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 2 days from delivery.

Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied immediately from delivery and we will advise you of the correct procedure for rectifying this.

Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.

Contact the returns dept for all of the above cases.

How do I return a product to for replacement / refund?

Simply read through our returns procedure Here.

How do I order?

Ordering couldn't be easier,
Simply use the search bar or browse the categories to find the products you want.
Add them to your shopping cart
When you have all you want press "checkout"
View your cart, if happy with the products press "checkout" again
Complete your details - press "checkout"
Choose your desired choice of Delivery then make payment

Can I order by telephone?

Unfortunately orders can only be taken via our website.

If I place an order and something is out of stock what happens to the rest of my order?

If you place an order and 1 or more items are not in stock, we will hold the entire order until we are able to ship all the products. However, you will be contacted as soon as possible if the delivery time for the "out of stock" item longer than 2 working days.

I've placed an order on your site, am I able to amend it?

Due to the fact we start working on orders the moment they are placed amendments are not always possible, But in the unlikely event you need to amend the order feel free to email us and we will help where ever possible. However we stress you should double check the contents of your cart before completing orders.

What is the Customer Support opening hours?

9:30 - 16:00 Monday to Thursday (9:30 - 14:00 on Fridays). Please call 0208 144 9206